Terms of sale and delivery

This document is for the website only and applies only to consumer purchasesand is therefore only based on Consumer Purchase Act. In agreements between companies, municipalities, etc. purchase law that apply.


These terms and conditions of sale apply to the sale of our goods. Together with your order, confirmed through an order confirmation, the terms of sale constitute the overall contractual basis for the purchase.

Consumer purchases are regulated by these laws, among other things:

  • Consumer Purchase Act
  • The Cancellation Act
  • The Marketing Practices Act
  • e-commerce law

In addition, your personal data is protected by the Personal Data Act, and there is more information about this at lovdata.no if you want to find out more about your rights and obligations in connection with consumer purchases.


Seller is Norsk Akustikksenter AS, and is hereinafter referred to as "we" or "us". Buyer is the person named as the purchaser in the order and is hereinafter referred to as, "you", "you", "your", or "yours".


Your order is binding when the order is registered and confirmed by us. We are also bound by your order if it does not deviate from what is offered by us in our online store. However, you have the right to cancel the purchase in accordance with the Cancellation Act, see section "Cancellation" below. "Right of cancellation" below. For goods ordered, we must make reservations for delayed delivery times and sell-out situations. When we receive your order, we will confirm the order and automatically send you an order confirmation by e-mail. Please read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order. When ordering for a recipient other than the customer profile that is registered, please note that the person listed as the customer is responsible for the order in its entirety.

Information in the online store

We endeavour to provide our customers with as accurate information about our products as possible. However, we reserve the right to make typing/printing errors in our online store. Furthermore, we reserve the right to contact you and suggest another product or cancel your order or part of it if the product is out of stock.


All our prices are quoted with and without VAT. The total cost of the purchase will appear before final payment and includes all expenses associated with the purchase such as shipping, packaging, etc. Should the price quoted be an estimate, we reserve the right to change the price accordingly.

Payment and conditions

Payment is made by invoice. You will receive an invoice from us following your order. Shipping is calculated and added to the order confirmation, unless otherwise agreed. Unless otherwise agreed, the goods will be dispatched when the invoice is paid. The seller retains ownership of the goods until the full purchase price has been paid in accordance with the law on sales pledge. In the event of late payment, a reminder fee and late payment interest will be charged.

Delivery and delays

Delivery of the products takes place in the manner and at the place specified in the order confirmation. We bear the risk for the products until they are taken over by you, i.e. when you have taken possession of the products. The goods must be stored in a dry and safe place. If delivery of the products is delayed, we will inform you as soon as we are aware of it, together with information about whether and when delivery can take place, or whether the product(s) are sold out. Depending on the nature of the products and the length of the delay, you may, depending on the circumstances, withhold the purchase price, demand delivery, claim compensation or cancel the agreement. In accordance with the Norwegian Sale of Goods Act.

Examination of the products

Upon receipt of the goods, the packaging and quantity are checked against the enclosed packing slip. If there is visible damage to the packaging and goods in transit, this must be reported to the driver. immediately. Take photos as documentation. The shipping company will then be liable for any damage to the goods. If there are any defects in the delivery, the shipping company must be notified immediately. Damage (including photo documentation) and any defects must be sent to us by email.

Your rights in the event of faults and defects (complaints)

If the products are faulty or defective, you may, depending on the circumstances, demand correction of the fault, redelivery, price reduction, compensation or cancellation of the purchase. The defect must exist when you take possession of the products. Notification of faults and defects in the products may be submitted to us in writing. This must be done within a reasonable time after you have discovered the fault or defect. For the sake of evidence, we recommend that complaints are sent to us in writing. We will confirm receipt of all complaints in writing.

Consequences of undelivered materials

Customer/contact person is not present or not available at the telephone number provided. Freight company makes a detour, the goods cannot be delivered and returned to the warehouse. Costs related to such an event are not covered by the freight company or by us. You will be charged extra costs for the toll and re-delivery. If this results in additional costs such as warehouse hire, you as the customer will be charged.

Uncollected goods - warehouse rent  

After notification that the goods/goods have arrived, they must be delivered/collected within 3 days. We receive notification from the freight company about unclaimed goods. A reminder e-mail is sent to you. The freight company will calculate warehouse rent from day 3. The rent will depend on the volume/weight of the consignment and the number of days.

Right of cancellation

The Cancellation Act gives you the right to cancel your purchase. The right of cancellation requires that you notify us within 14 days of receiving the delivery (cancellation period). If you have not received a cancellation form either in the order confirmation (link) or upon delivery of the products, the deadline is extended to 12 months. In order for the right of cancellation to be exercised, the product must be delivered to us in the same quantity and in the same condition as you received it. Absorbents are fragile and therefore broken packages cannot be returned. Only whole, unbroken boxes. Returns must be notified in writing. All products must be returned to us within a reasonable time. Any return shipping must be paid by you. You bear the risk of transport to us. The goods are checked upon receipt. Credit will be made for undamaged goods. No right of return on special production and print. We are obliged to refund to you what you have paid for the item. The refund shall take place within fourteen days after we receive the product from you. The product must be returned to us, in its original packaging, together with a completed cancellation form. Further information on how to exercise your right of cancellation can be found in the cancellation form.

Cancellation form Private customers

Privacy information

By law, we must ask for your consent to process information about you, such as your name, address and e-mail address. All information provided to us or that we receive when you visit our website will be processed by us in our capacity as personal data controller. The information will be used to enable us to fulfil our obligations to you, to inform you of offers within your personal areas of interest and in connection with marketing related to our services. We will never allow a third party to use your personal data for marketing purposes unless you authorise this yourself. As a customer, you may also sometimes receive marketing from us via email, but if you wish, you can opt out of this function; you will receive information on how to do this in the email/newsletter you receive. The e-mail address provided is also used for marketing purposes if you have selected this option in your account settings. You have the right, upon request, to access personal data registered about you with us. If this information is incorrect, incomplete or irrelevant, you have the right to request that the information be corrected or deleted.


The parties shall endeavour to resolve any disputes amicably. If this does not succeed, you may bring the matter before the Consumer Council where you live. All disputes shall be resolved in accordance with Norwegian law. If the case is brought before the courts, it shall be decided in the buyer's legal venue, which normally means in the neighbourhood where you live.

Major force

Norsk Akustikksenter AS is relieved of its obligations under this agreement if the failure is due to exonerating factors as described below and the circumstances prevent, hinder or delay the fulfilment. Exonerating factors shall be deemed to include, among other things, acts or omissions by the authorities, conflict in the labour market, blockades, fire, flooding, sabotage, major accidents or other types of natural disasters. Force majeure includes government regulations that negatively affect the market and products, such as restrictions, warnings, sales bans, etc. and if the company is exposed to criminal activity that affects the business.